CONSUMER OUTREACH

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CONSUMER OUTREACH FEATURES, INSIGHTS, AND ANALYSIS

  • Taking Advantage Of The 'Opportunity Of A Lifetime' In Water
    Taking Advantage Of The 'Opportunity Of A Lifetime' In Water

    If you're of the mind that the water industry is staid and stagnant, watch this interview with Xylem's Joe Vesey to have your mind changed. Vesey, Senior Vice President and Chief Marketing Officer with Xylem, describes the "massive disruption, massive change, [and] massive value creation" happening broadly across society and business, promising that it's also "going to happen in water." At Xylem, it has already begun.

  • Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How
    Utilities Can Use Digital Communication To Fix A Fractured Customer Experience: Here’s How

    For much of their history, utilities haven’t had to pay too much attention to customer experience (CX). The focus in many areas has tended to be on technologies that supported infrastructure and reduced operational costs.

  • A Smarter, Safer Method For Non-Payment Collection
    A Smarter, Safer Method For Non-Payment Collection

    Addressing past due accounts traditionally means sending out a crew to turn off the water and then sending them back to restore service when the bill is paid. This can create a less-than-ideal situation by generating significant labor costs while having a potentially negative impact on vulnerable populations. Fortunately, there is a newer method available to address revenue capture while providing enhanced customer service by avoiding a turnoff.

  • Water-Sharing Experiment Suggests People Put Their Own Survival First
    Water-Sharing Experiment Suggests People Put Their Own Survival First

    There’s been talk lately about empathy, its components and its general decline. A decline in empathy concerns me as an assistant professor in the University of Saskatchewan’s School of Environment and Sustainability: I study how people cope with water problems or learn to share scarce resources, like water, gas, oil, and energy.

  • 8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels
    8 Ways To Make Utility-Customer Communication Seamless Across Digital Channels

    If a water utility is going to use digital communication to enhance the customer experience, it needs to ensure that it does so as seamlessly as possible.

  • New AMI Capabilities Help Satisfy Utility Aims
    New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Fact-Checking The Smart Meter Naysayers

    Smart meters offer a wealth of benefits for water utilities and their customers, but anyone performing an online search will quickly feel there is a sense of uproar over their use. The truth, however, is that public health officials around the world have deemed smart meters safe. Understanding what’s behind the objections and knowing how to respond is a key to winning support for the implementation of smart meter technology.

  • EPA Researchers Share Lessons Learned From Citizen Science Research Projects
    EPA Researchers Share Lessons Learned From Citizen Science Research Projects

    Environmental Health Assessments (EHAs) are used to better understand the range of possible effects of environmental factors on a community’s health and wellbeing. These assessments are defined by EPA researchers as “methodical evaluations of air, water, and soil pollution impacts on human health and the environment.”

  • And I Quote: "To Know Water Is To Love Water"

    It all started with Mark Twain. Or someone who actually wasn't Mark Twain after all.

  • The Journey Of Water — Lego Style
    The Journey Of Water — Lego Style

    Remember when Legos were introduced as simple rectangular and square plastic bricks you used to build walls and towers?

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DRINKING WATER PRODUCTS

NeoTech D438™ NeoTech D438™

The NeoTech D438™ is specially designed to disinfect water and is an essential component in advanced oxidation processes.

Ion Exchange Resins Reduce Pollution From Refineries Ion Exchange Resins Reduce Pollution From Refineries

A single operational oil and gas refinery produces millions of gallons of contaminated wastewater a year, leading to environmental pollution concerns. Ion exchange resins are a metal- and ion-removal solution to help clean this wastewater for plant reuse or safe disposal. This application guide explains how resins can be used to demineralize refinery water in process, boiler, and cooling water applications.

Emerging Pollutants:  The Role Of Activated Carbons Emerging Pollutants: The Role Of Activated Carbons

The presence of active pharmaceutical ingredients, radio-opaque substances and endocrine disrupting chemicals in raw water sources is a relatively new emerging issue in relation to drinking water quality. However, the influence of pollutants on health and general well-being is becoming apparent with the incidence of carcinoma increasing and fertility rates being affected. A solution for the efficient removal of these substances from water use by production sites is required.

NeoTech D238™ NeoTech D238™

The NeoTech D238™ is specially designed to disinfect water and is an essential component in advanced oxidation processes.

WATER<i>TRAK</i>&trade; Light Industrial Reverse Osmosis WATERTRAK™ Light Industrial Reverse Osmosis
The LRL Series is a truly engineered system. From pretreatment through RO tank level and posttreatment, the LRL RO family becomes a “system” by simply activating standard features.
NIROBOX&trade; BW NIROBOX™ BW

Nirobox BW lets you tap into previously unusable groundwater sources.

Innovative Solutions To Drinking Water Decontamination In Small And Medium Treatment Plants Innovative Solutions To Drinking Water Decontamination In Small And Medium Treatment Plants

Air stripping technology effectively removes VOCs, THMs, and CO2 for improved adherence to water quality regulations.

Ultra-High Recovery Reverse Osmosis Ultra-High Recovery Reverse Osmosis

AdEdge-ROTEC’s Flow Reversal technology is designed to be implemented in new and existing reverse osmosis desalination facilities for water purification, brackish water, process water, and other industrial applications. This high recovery technology addresses concerns often associated with desalination and enables significant system performance improvements, leading to higher profitability, reduced operating costs, and a lower environmental impact.

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LATEST INSIGHTS ON CONSUMER OUTREACH

  • New AMI Capabilities Help Satisfy Utility Aims

    Finding new ways to capture and utilize data is important for utilities looking to improve operating efficiency and customer service. This interview with Frank Brooks and Dave Rubin from Aclara — a smart-infrastructure solutions partner for water, gas, and/or electric utilities — outlines ways to do both within a common infrastructure.

  • Don’t Let A Water Crisis Boil Over

    No utility wants to issue a Boil Water Notice, but if it does happen, it’s important to get it right. Even if your utility has had a long, unblemished record of delivering high-quality water, a mishandled contamination event will leave a bad taste in your customers’ mouths (so to speak).

  • Wastewater Service Charges Continue To Rise

    Wastewater service charges vary considerably across EPA regions and States. That’s one of the key findings from the National Association of Clean Water Agencies’ (NACWA) Cost of Clean Water Index. If you live in Montana, Wyoming or the Dakotas (EPA Region 8), your average service charge of $261 a year is considerably less than the $884 your fellow Americans up in New England (EPA Region 1) are paying.  As you can imagine, much of the difference is to do with population size and geography.

  • Getting Serious About Lead Service Line Replacement

    It has been 32 years since the amended Safe Drinking Water Act (SDWA) banned the installation of lead pipes in water systems nationwide. Unfortunately, that decision has not yet translated into action for every lead service line (LSL) installed before that point. Fortunately, someone has done a lot of legwork toward getting a handle on that process. Here is a preview of the help they have to offer.

  • WEF Confronts Water Industry Challenges

    Eileen O’Neill, Executive Director of the Water Environment Federation (WEF), joined Water Talk from WEFTEC — the world's largest annual water quality event — to discuss WEF initiatives, the state of the water/wastewater industry, and challenges and opportunities for the future.

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WATER INDUSTRY FEATURES

  • Meeting Food Retailers’ Requirements Through X-Ray Inspection
    Meeting Food Retailers’ Requirements Through X-Ray Inspection

    Food regulations are deepening and so is the authority regulators have in the marketplace. However, the right X-ray inspection system can help you achieve compliance and exceed retailer requirements.

  • The Devastating Effects Of Arsenic Poisoning And How To Remove The Threat
    The Devastating Effects Of Arsenic Poisoning And How To Remove The Threat

    Arsenic (As) is a naturally occurring element that can be found at elevated concentrations in groundwater aquifers beneath Argentina, Bangladesh, Chile, China, India, Mexico, and the United States, per a 2018 World Health Organization (WHO) report (WHO, 2018). WHO estimates that at least 140 million people in 50 countries have been exposed to drinking water containing arsenic concentrations above the WHO recommended safe limit and U.S. Environmental Protection Agency (EPA) Maximum Contaminant Level (MCL) of 10 micrograms per liter (μg/L) (MassDEP, 2019).

  • Total Dissolved Solids: A Matter Of More Than Just Good Taste
    Total Dissolved Solids: A Matter Of More Than Just Good Taste

    Everyone wants good-tasting water, but most water treatment plants (WTPs) are hostages to the composition of their local source water supplies. One of the components involved in taste is total dissolved solids (TDS), which can affect both the acceptability of finished water taste and its likelihood to corrode or clog pipes and fixtures. Here’s how to quantify the problem and what to do about it if it is excessive.

  • Contaminant Detection Of Sugar In Bags
    Contaminant Detection Of Sugar In Bags

    Inspecting for foreign body contaminants in 25 and 50 lbs bags of sugar presents many challenges. This application note explains how x-ray inspection and the right software simplifies the process.

  • Calibrating Success: Improved Tools To Maintain Flowmeter Accuracy
    Calibrating Success: Improved Tools To Maintain Flowmeter Accuracy

    Water utilities with highly successful monitoring programs tend to share a common trait: they have a well-defined plan for calibration that emphasizes frequency and tracking. However, when done properly, this process is time-consuming and often leads to unnecessary labor and downtime. The good news is that advanced metering technology is available for plants to get a better handle on the instrument’s performance with significantly less effort.

  • Dangerous Waters In A Changing World
    Dangerous Waters In A Changing World

    Americans and Canadians got a peek into the future when the City of Toledo shut its drinking water taps in 2014, issuing a do-not-drink order on the municipal water supplies serving 500,000 people. Levels of microcystin, a potent liver toxin produced by blue-green algae, were more than double the World Health Organization's safe limit. More than 700 square miles of the Lake Erie surface was covered by a harmful algal bloom (HAB), and drinking water plants couldn't remove the algal cells and the toxins they produced.

  • An Open Letter To Jeff Bezos: Use Your Resources To Protect Our Most Precious Resource

    Economist Harold Pollack's New York Times article suggesting priorities for your philanthropic work was a fun read for those of us who would love to imagine what we would do with $131 billion. Unlike Pollack, I'm not going to tell you how to give away your money — you earned it, it's yours, and you can do what you want with it.

  • CHO Cell Cultivation In A Mini Bioreactor System And Parallel Bioreactor Systems
    CHO Cell Cultivation In A Mini Bioreactor System And Parallel Bioreactor Systems

    A guide through all steps of a bioprocess, starting from the preparation of the inoculum to the preparation and operation of the vessels and bioprocess systems, the bioprocess run, and analysis of samples.

  • Working Under Pressure: Extending Reliable Service Without Going Off-Line
    Working Under Pressure: Extending Reliable Service Without Going Off-Line

    The good news about extending water service connections is that they represent new revenue opportunities. The bad news is that they can be costly and disruptive in terms of having to shut down the system and open it up. Before planning new service connections or extensions, compare how the following characteristics of hot-tapping with fabricated tapping sleeves can save both time and money in the long run.

  • Oxidation And AOP: The Last Lines Of Defense Against Harmful Algal Blooms

    Secondary metabolites of algae — including algal toxins and taste and odor compounds triggered by a harmful algal bloom — can find their way into source water, creating the risk that they will ultimately reach the water treatment plant to cause water-quality problems. Here is a checklist of considerations for mitigating those effects through cost-effective oxidation, or combined oxidization processes, across a variety of source water conditions.

  • Effective Solutions For Removing Short-Chain PFAS, GenX, And PFAS Precursors
    Effective Solutions For Removing Short-Chain PFAS, GenX, And PFAS Precursors

    Debate about regulating per- and polyfluoroalkyl substances is heating up across the country as the extent of known contamination continues to grow at an alarming rate. Also known as PFAS, this large group of toxic fluorinated compounds was used widely in industrial and consumer applications. Progressive water utilities are trying to quickly get a handle on the problem to better protect their customers from even further exposure.

  • De Nora's New Direction
    De Nora's New Direction

    There is a lot to be excited about at De Nora lately. The recent acquisitions of two new companies is just part of the story, told in this video by Mirka Wilderer, CEO of De Nora Water Technologies. Wilderer is key to the wave of developments, as she only recently took the CEO mantle. Along with an introduction, this video from WEFTEC 2019 offers insight into trends and challenges facing the water/wastewater industry, including the most problematic contaminants and the ongoing struggle to update infrastructure. Potential solutions, as well as the roadblocks and drivers that can impact industry progress, are also identified.

  • California Dreamin’? Pilot Study Makes Treating Arsenic, Manganese And Iron A Reality (Loprest)
    California Dreamin’? Pilot Study Makes Treating Arsenic, Manganese And Iron A Reality (Loprest)

    The City of Paramount conducted a pilot study for arsenic, manganese and iron treatment system at their Well 15 site. The onsite pilot test was designed to demonstrate the performance of the Loprest Water Treatment Company treatment process proposed for the new treatment plant.

  • X3735 Series X-Ray Inspection System Datasheet

    The X3735 x-ray system is a high detection sensitivity solution, with an integrated conveyor designed to inspect tall, rigid packaged products in a wide range of applications.

  • Defending Against Saltwater Intrusion
    Defending Against Saltwater Intrusion

    Are “ghost forests” a sign of things to come? Rising sea levels and superstorm tidal surges are already impacting coastal areas, with rising salinity levels affecting some drinking water sources. Coastal water utilities are not the only ones that have to worry about salinity, however, as high concentrations of winter storm road treatments, gas drilling, and mining can also generate elevated salinity levels in surface water sources.

  • A More Efficient Approach To EPA Stage 2 DBP Compliance

    Everyone wants pathogen-free drinking water, and adding chlorine is a great way to get it. Unfortunately, the dirtier a water treatment plant (WTP)’s raw water inflow — in terms of natural organic matter (NOM) or microbial organisms — the more disinfection byproducts (DBPs) the chlorination process will generate in the form of trihalomethanes (THMs) and haloacetic acids (HAAs). Those DBPs increase the risk of non-compliance with the U.S. EPA’s Disinfectants and Disinfection Byproducts Rules. Choosing the right instrumentation to measure NOM through spectral absorption coefficients (SACs) can have a big impact on treatment strategies — in terms of both costs and compliance performance.

  • Desalination In The Caribbean
    Desalination In The Caribbean

    More than 7,000 islands of the Caribbean Archipelago are scattered over a million-square-mile area between North and South America. Some smaller islands are naturally dry, but some volcanic islands — like Grenada and St. Lucia — are well forested and provide significant water catchment to support spring water and surface water. But, as populations, agriculture, and industry grow, desalination is becoming more attractive as a water source throughout the entire region.

  • Peaking Factors And Hydraulics In Wastewater Screen Sizing

    Dealing with fine particulate matter, nutrients, and pathogens is essential for wastewater treatment plants (WWTPs) striving to meet Clean Water Act (CWA) effluent standards. Before that stage, however, come important considerations about removing larger debris that can clog pumps, overload clarifiers, or disrupt other downstream processes — especially during periods of elevated flow and debris loading.

  • 4 Treatment Plant Budget Busters To Avoid
    4 Treatment Plant Budget Busters To Avoid

    Municipalities work diligently to produce quality drinking water and meet strict wastewater treatment regulatory standards while judiciously managing expenses. Despite the efforts, many of their plants have operational weaknesses where money is quietly being lost. Advanced technologies provide an opportunity for utilities to gather actionable information and strategically offset deficiencies.

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