DC Water recently announced it has extended its customer assistance programs for another year.
Late last year, DC Water, the District Department of Energy and the Environment (DOEE) and the Executive Office of Mayor Muriel Bowser teamed up to design an expanded customer assistance program, beyond the original CAP funding that gives steep discounts on water and sewer bills, including the Clean Rivers Impervious Area Charge (CRIAC). Funding came from DC Water and District government, and DOEE administers the program.
The expanded programs were set to expire September 30, 2019 but are now extended through Fiscal Year 2020. Those who received assistance last year will need to re-apply for this year’s programs. Applications are now being accepted for FY 2020, which begins October 1, 2019.
For residential customers, there are three levels of relief:
Residents whose household income is below $121,300 are encouraged to see if they qualify. To learn more about the residential programs, including the income guidelines and eligibility, or to apply please visit dcwater.com/customer-assistance. You can also call either 311 or DC Water’s Customer Service at 202-354-3600.
A CRIAC Nonprofit Relief Program is in place to assist eligible nonprofit organizations facing financial hardship with the payment of their Clean Rivers Impervious Area Charge (CRIAC). Participants can receive credits on the CRIAC portion of their water bill. DOEE determines eligibility, and non-profit organizations must meet all three following criteria:
For more information, visit doee.dc.gov/service/criacrelief.