Article | August 30, 2019

A Smarter, Safer Method For Non-Payment Collection

Source: Sensus, a Xylem brand
service-reduction-iStock-910498456_450_300

Addressing past due accounts traditionally means sending out a crew to turn off the water and then sending them back to restore service when the bill is paid. This can create a less-than-ideal situation by generating significant labor costs while having a potentially negative impact on vulnerable populations. Fortunately, there is a newer method available to address revenue capture while providing enhanced customer service by avoiding a turnoff.